Returns, Refunds & Cancellations Policy
Mesh Wheels Australia
At Mesh Wheels Australia, we want every customer to be confident with their purchase. Please contact our team before returning any product so we can provide return instructions and assess your request.
Order Cancellations
If you wish to cancel or change an order, please contact Mesh Wheels Australia as soon as possible.
Orders that have not yet been processed or dispatched may be cancelled subject to their order status.
Once an order has been processed, packed, specially ordered, transferred, fitted or dispatched, cancellation may no longer be possible without additional costs.
For approved cancellations or change-of-mind returns after processing or dispatch, Mesh Wheels Australia may deduct a restocking fee of up to 30% of the product value, together with any applicable freight, handling and return freight costs.
These charges apply to discretionary cancellations/change-of-mind returns and do not limit your rights under Australian Consumer Law.
Change of Mind Returns
Mesh Wheels Australia is not required to provide a refund or exchange where a customer simply changes their mind, orders the incorrect product, finds the product cheaper elsewhere or decides they no longer require the goods. This is consistent with ACCC guidance.
Where we agree to accept a change-of-mind return, the product must generally be unused, unfitted, undamaged and in resalable condition, including original packaging where applicable.
Wheels that have had tyres fitted, been mounted to a vehicle, driven on, damaged, modified or otherwise used may not be accepted as a change-of-mind return.
Customers are responsible for confirming the correct wheel size, PCD/stud pattern, offset, centre bore, load rating, brake clearance and vehicle fitment before purchasing unless Mesh Wheels Australia has specifically confirmed the fitment.
Freight & Return Shipping
For approved change-of-mind returns, the customer is responsible for the original freight charges and the cost of returning the goods to Mesh Wheels Australia.
Products must be adequately packaged to prevent damage during return transport. We recommend using a trackable and insured freight service.
Freight and restocking charges will not be imposed where doing so would conflict with a customer's rights under Australian Consumer Law.
Damaged, Incorrect or Faulty Products
If you receive an incorrect, damaged or potentially faulty product, please contact Mesh Wheels Australia as soon as reasonably possible with your order details and photographs where appropriate.
We will assess the issue and advise you of the next steps.
Nothing in this policy excludes or restricts the consumer guarantees provided under Australian Consumer Law. Consumer guarantees cannot be removed by a store's returns or warranty policy.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Special Orders & Custom Products
Special-order, custom-finished, custom-drilled, modified or specifically sourced products generally cannot be returned due to change of mind once the order has been confirmed or production/sourcing has commenced.
This does not affect any rights the customer may have if the product fails to meet a consumer guarantee under Australian Consumer Law.
Wheel Fitment
Customers should confirm vehicle compatibility before installation. We strongly recommend performing a test fit before mounting tyres where there is any uncertainty regarding fitment.
Mesh Wheels Australia cannot accept a discretionary return for wheels that have been fitted or used simply because the customer later changes their mind or selected an incorrect specification.
This does not exclude any rights available under Australian Consumer Law where, for example, goods are faulty, incorrectly supplied, do not match their description or are not fit for a purpose that was communicated and relied upon.
How to Request a Return
To request a return, refund, exchange or warranty assessment, please contact Mesh Wheels Australia with your name, order/invoice number, product details, reason for the return and photographs where relevant.
Please do not return products without first contacting our team and receiving return instructions.
I’d use this as the Shopify “Returns, Refunds & Cancellations Policy” page. It protects Mesh Wheels Australia on incorrect fitment, fitted wheels, special orders and change-of-mind purchases without trying to override customers’ ACL rights. The ACCC specifically warns businesses against blanket “no refund” terms, time limits for faulty-product remedies and restocking fees on returns involving consumer-guarantee failures.
